Through a LinkedIn post by project manager Chris­tian Grab, many people learned about the Factory Accep­tance Test (FAT) with client Popular Phar­ma­ceu­ti­cals Limited earlier this year. Grab has handled a whop­ping 27 projects with Bangladeshi clients over the past decade. But this time there was a special feature: two service tech­ni­cians from our agency Khan & Deen completed a training course before­hand – and got to know the country and its people. Jahurul Islam and Miran Shah recorded their impres­sions for pactuell.

I had a wonderful time in Germany. The weather was freezing but the people warm and friendly. What impressed me, was the fresh air!

Jahurul Islam, Service Engi­neer Khan & Deen, Bangladesh

Training session

Jahurul Islam: “My trainers Thomas Collins and Jürgen Eisele explained the machine’s safety func­tions, main­te­nance, trou­bleshooting, and diag­nostic method well. I was impressed and happy with the training, which bene­fited my work and customer support. The training covered topics such as how to increase the produc­tivity of the machine, how to perform preven­tive and correc­tive main­te­nance, diag­nose and solve common prob­lems and opti­mize the machine’s perfor­mance. I learned a lot of new skills and tech­niques that I can apply in my daily work. The training also allowed me to network with other profes­sionals in the field and share best prac­tices and expe­ri­ences.

I have so many beau­tiful memo­ries from my trip to Germany. It was an unfor­get­table expe­ri­ence that I will cherish forever. I hope to visit again someday and see more of this fantastic country.

Miran Shah, Service Engi­neer Khan & Deen, Bangladesh

Training

Miran Shah: “It was a great expe­ri­ence, and I learned more than I antic­i­pated. Thank you, all my trainer’s! All the instruc­tors were excel­lent – incred­ibly patient, clear, and engaging! I think the course mate­rial overall was perfect and suffi­cient for in-depth learning. It helped me to work more formally and think more deeply about my work. This training was insightful, infor­ma­tive and exciting.”

Canteen

Jahurul Islam: The food at the Uhlmann canteen was deli­cious, espe­cially the tradi­tional German dishes. I tried some of them, such as Bratwurst, Schnitzel and Spätzle. The meals were hearty and satis­fying – perfect for the cold weather.

Factory Accep­tance Test

We partic­i­pated in a Factory Accep­tance Test (FAT) with our esteemed customer, Popular Phar­ma­ceu­ti­cals Company. The FAT was a success, and our customer was pleased with the results. As a souvenir, Beate Glanz took a group photo for us. We are pleased with the lovely picture and the pleasant expe­ri­ence.

Weekend trip

Our friend Dirk West­en­berger took us to the Neuschwanstein Castle, a beau­tiful moun­tain palace.

Snow

We saw snow for the first time, which was terrific. We had a lot of fun sledging, eating, and exploring the area.

Another weekend

We visited Ulm, Albert Einstein’s birth­place, with my friend Mr. Bernd Pfister. We saw the Ulm Minster, the highest church tower in the world, and climbed to the top for a stun­ning view of the city. We also walked along the Danube River, which flows through Ulm. We had lunch at a cozy restau­rant by the river.

Bikes

Our friend Bernd Pfister arranged two bicy­cles for us to commute daily from the hotel in Laupheim to Uhlmann. It helped a lot to roam around Laupheim city as well. We were excited and appre­ci­ated his great hospi­tality.

Carnival

We expe­ri­enced the carnival season, also known as the “Fifth Season,” with my friend Chris­tian Grab. It was delightful to see the tradi­tional festival and culture of Germany. We watched the parade and cele­brated with the locals.

Reunion

Jahurul Islam: In September, I met Chris­tian Grab again in Laupheim.