In order to ensure a high standard of quality in service and to constantly develop Uhlmann’s range of products and services, various training sessions and workshops took place over a whole week. Best possible deployment planning, standardized processes for inspection and maintenance operations as well as smart use of remote services were just some of the many exciting topics at the service engineer training.
Impressions from the training in the rooms of Jordan Gamma in Laupheim, Germany
The agenda of the week was packed with a variety of workshops. Every employee took part in at least two of them.
In the morning, informative presentations were given by several speakers, for example on supply bottlenecks in the current situation, on innovations in development or the presentation of the PTC 200 by the product management. In the afternoon, workshops on deployment planning, inspection, service deployment or remote services were on the agenda.
The workshops were designed to be very interactive and aroused great interest.
The quiz all about our service engineers
How many service engineers work in Laupheim? How many are there globally?
There are 56 service engineers in Laupheim. At the subsidiaries, there are 40 service engineers making a total of 96 at Uhlmann worldwide!
How many assembly days are the service engineers from Laupheim on the move on average?
In 2022, there was a total of 7685 days. On average, that’s 137 travel days per technician!
How many countries have we already traveled to through our services? (How many continents)
Our service engineers have already traveled to 86 different countries across 4 continents!
What was the most distant country?
New Zealand
How long was the longest operation in 2022?
In 2022, one of our service engineers spent 12 months at a stretch with a customer in the USA.
How many service engineers have already been on duty for Uhlmann for more than 200 days at a stretch?
Five times there were more than 200 travel days: 280, 234, 221, 217, 205
How many people take care of service in the office? How many in total?
From scheduling to billing, there are 14 employees who are responsible for all traveling employees at Uhlmann, not just the service engineers.
How many service engineers are on standby 24/7?
31 different technicians from different departments are on standby in rolling shifts. Per week, 5 technicians are on standby 24/7.
How many 48-hour call-outs were there in the last year? (Operations from call to on-site/operation < 48 hours)
In calendar year 2022, there were about 130 of these short-term operations!
At the end of the event, all participants and the managers were very happy with the course of the event and the results. Special thanks to our service team for their commitment on site at the customer, to the organization team of the event and to all participants!
