It’s one of those images that will probably feature in the rundown of top news stories for years to come, if not decades: the giant container ship “Ever Given” grounded and lodged sideways in the Suez Canal. At the end of March, this colossal vessel blocked the vital shipping route between the Mediterranean and the Red Sea for six long days, causing a traffic jam of 422 ships – and making some colleagues in Germany and China break out in a sweat.
Because at that very same time, our Uhlmann line, comprising the BLU 200, C 200, S 500 and ECP 12, was making its way to the China National Pharmaceutical Machinery Exposition (CIPM) in Qingdao where a live demo was scheduled for the expo visitors between May 10 and 12. The ship carrying the containers with our precious cargo was not stuck in the Suez Canal. But because it could not get through, it had to take a detour around the whole of Africa – a route that cost two whole weeks.
Arrived at the port in the nick of time
A few days before the trade fair opened, the ship arrived in China. But the journey was not over yet: the line still had to go through customs, and this normally takes a few days. But the team from Uhlmann China had prepared everything under the strong support from the organizer so perfectly that we got the complete line through customs within just a day.
But in a year still grappling with coronavirus, there was precious little time to relax: Normally, fitters from Laupheim will travel to a trade show to install a new line. However, due to the pandemic, the service technicians from Uhlmann China were trained online instead, and promptly demonstrated their newly won expertise: with the help of instructions, photo documentation, and the literally tireless efforts of their colleagues from Laupheim over the phone, they assembled the machines of the new line, some of which had been dismantled, within three and a half days. Marketing, product management and project manager agree: they did an excellent job!
Without this team effort, the CIPM visitors would have had to settle for Plan B, which we put together “just in case”: this contingency plan included a printout of the entire line in original size with videos of the stations at various points. Thanks to this cross-site collaboration, our colleagues in China were able to dispense with the printout, thus allowing the visitors to get a real “taste” of our machines’ capabilities. The Uhlmann line in action: an image that, perhaps for some, will remain just as firmly etched in their minds as that of the “Ever Given” stranded in the Suez Canal.
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