{"id":2396,"date":"2022-07-25T10:26:36","date_gmt":"2022-07-25T08:26:36","guid":{"rendered":"https:\/\/pactuell.com\/en\/?p=2396"},"modified":"2022-07-25T10:26:36","modified_gmt":"2022-07-25T08:26:36","slug":"customer-service-on-the-ball","status":"publish","type":"post","link":"https:\/\/pactuell.com\/en\/customer-service-on-the-ball\/","title":{"rendered":"Customer service on the ball"},"content":{"rendered":"

At Uhlmann, customer service is a top priority, and Customer Support Managers Anton Ganser and Rein\u00adhard Laib make sure it stays that way. But on the soccer pitch, their commit\u00adment to customers can take on a whole new meaning. Holding back in the name of busi\u00adness? For Laib, the team\u2019s go-to man for orga\u00adni\u00adza\u00adtional matters, it\u2019s simple: \u201cWe play soccer, and in soccer, the best team wins!\u201d\u2013 as repeat\u00adedly proven by the Uhlmann team. Like their latest victory, for the third time running, at the Rotten\u00addorf Cup \u2013 a soccer tour\u00adna\u00adment hosted for the third time by our customer Rotten\u00addorf Pharma in Ennigerloh in mid-June. Also playing was Uhlmann CEO Prof. Dr.-Ing. Matthias Niemeyer, who scored no fewer than two of the four goals that clinched the 4:0 victory over the Osten\u00adfelder Allstars from Rotten\u00addorf.<\/p>\n

\n

We play soccer, and in soccer, the best team wins!<\/p>\n

Rein\u00adhard Laib, Customer Support und Team-Manager<\/cite><\/p>\n<\/blockquote>\n

And this is Coach Anton Ganser\u2019s recipe for success: \u201cWe are a down-to-earth bunch of disci\u00adplined and passionate team players.\u201d When\u00adever the players, not all of whom are active club members, travel to tour\u00adna\u00adments, fun is never far away! \u201cThat\u2019s when we have the best parties in the evenings with our hosts,\u201d says Laib. The fact that such a soccer event usually takes place only once a year, even without a pandemic, is due to the need to recon\u00adcile match commit\u00adments with the game schedule and family lives of the players who are aged between 18 and 58. This is taken care of by Laib and Ganser. This year, however, the team has already played twice. At the Uhlmann-Halder Cup in Bronnen at the end of June, 19 other teams attended, including those of Rayher, Vetter and Lieb\u00adherr. Vetter emerged from the tour\u00adna\u00adment as the winner, while Uhlmann came in fourth. With the glorious future of the \u201cUhlmann Eleven\u201d in mind, Laib and Ganser hope that they will also be able to compete with a mixed team one day: \u201cThe Uhlmann women are still a bit hesi\u00adtant when it comes to soccer, but they are most welcome to join the team,\u201d says Ganser. Anyone at Uhlmann, whether man or woman, who is inter\u00adested in playing soccer, is welcome to contact Anton Ganser, Rein\u00adhard Laib or Kevin Maier.<\/p>\n

\n

<\/i><\/i>Report on the Rotten\u00addorf Cup by Rein\u00adhard Laib<\/a><\/h3>\n
\n

At 9am on June 16, we met up with Pester\u2019s soccer team who arrived at Uhlmann by bus and then trav\u00adeled together to Ennigerloh in the district of Waren\u00addorf \/ M\u00fcnster\u00adland in North Rhine-West\u00adphalia. Anton Ganser and Rein\u00adhard Laib had orga\u00adnized a \u201cweis\u00ads\u00adwurst\u201d sausage break\u00adfast for everyone at short notice. Thus forti\u00adfied, we boarded the bus for the 560-kilo\u00admeter journey. Once there, we were welcomed to the Kr\u00f6ger Hotel by Dr. Silke Huster, Managing Director of Rotten\u00addorf Pharma GmbH, Mathias Bali, Head of Pack\u00adaging and orga\u00adnizer of the cup tour\u00adna\u00adment, and Torsten Reeke, Chairman of the Works Council. Over a beer and dinner, the guests had a chance to get better acquainted. On Friday morning we trav\u00adeled by bus to the head\u00adquar\u00adters of Rotten\u00addorf Pharma GmbH, where we were given a guided tour of the new produc\u00adtion facility. After enjoying a very impres\u00adsive trip around the fully auto\u00admated pack\u00adaging processes \u2013 from delivery to removal \u2013 we went to the sports grounds of TSV 95 Osten\u00adfelde. As we were only able to travel with ten players for various reasons, we took up a sugges\u00adtion from Dietmar Pernak, a veteran of Rotten\u00addorf, who, as a big fan of Uhlmann machines, was keen to see his son Daniel play in an Uhlmann jersey. This turned out to be a very good deci\u00adsion.<\/p>\n

Match: Pester vs Osten\u00adfelder Allstars \u2013 Final score: 2:2<\/strong> Match: Fleigen\u00addahler Haie vs Uhlmann \u2013 Final score: 0:2<\/strong> Both teams started very cautiously and showed some healthy respect for each other. Uhlmann was better orga\u00adnized right from the start in the way they played and attacked, so it was not long until Marvin Schmid, after an excel\u00adlent solo run through the defense, scored the first goal in the eighth minute. The opposing team also had a few chances during the game, but were too slow in retreating to their own half, giving our team multiple oppor\u00adtu\u00adni\u00adties to mount some effec\u00adtive coun\u00adter\u00adat\u00adtacks, one of which resulted in the second goal in the 12th minute by Markus Tischer. Later on in the game, our goal\u00adkeeper Kai Radnik prevented two goals with excel\u00adlent saves. As the game progressed, the Uhlmann team missed more and more 100 percent chances. Crossbar, post, crossbar and our rival\u2019s excel\u00adlent goal\u00adkeeper who repeat\u00adedly risked head and neck and had to use all his skills to prevent an even higher victory by Uhlmann. Thus, having snapped the first \u201cbig point\u201d, it was time to take a well-deserved break.<\/p>\n

Match: Pester \u2013 Fleigen\u00addahler Haie \u2013 Final score: 5:1<\/strong>
\nMatch: Uhlmann \u2013 Osten\u00adfelder Allstars \u2013 Final score: 4:0<\/strong>
\nOur oppo\u00adnent started out very strongly, due in part to some indi\u00advidual mistakes by the Uhlmann team. However, the tide turned pretty quickly when Kevin Maier succeeded in crossing the ball into the penalty area with a well-played attack from the left, allowing Daniel Buss\u00admann to head it into the net and clock up 1:0 for Uhlmann. Now the team was able to open up and play more freely, and create more chances through Daniel Pernak and Michael M\u00fcller. These stun\u00adning moves should have ended in a goal, but the reac\u00adtion of the oppo\u00adnent lacked initia\u00adtive; there was simply no spark to it. The spell for Uhlmann was broken when, following a text\u00adbook attack, the oppo\u00adnent was outplayed and Daniel Buss\u00admann, after taking a pass from Kevin Maier and performing a superb move, scored another goal making it 2:0. Five minutes before the end of the game, Prof. Dr.-Ing. Matthias Niemeyer was sent onto the field by coach Anton Ganser to play in forward posi\u00adtion. In unique striker manner he lurked at the opponent\u2019s box and, after a cross pass by Marvin Schmid and a short spurt that left him perfectly posi\u00adtioned in front of the goal, bumped up the score to 3:0. By now the rival team was on its last legs, leaving Prof. Dr. -Ing. Matthias Niemeyer free to secure yet another goal only two minutes later, thanks again to a pass from Marvin Schmid. A \u2018double\u2019 feat that notched up the score to 4:0 and earned him the jubi\u00adlant applause of his team\u00admates.<\/p>\n

Match: Osten\u00adfelder Allstars \u2013 Fleigen\u00addahler Haie \u2013 Final score: 3:2<\/strong>
\nMatch: Uhlmann \u2013 Pester \u2013 Final score: 4:0<\/strong>
\nSince Pester had previ\u00adously drawn and won, the third game was a show\u00addown for the tour\u00adna\u00adment title. Our match analysis before\u00adhand had shown that numbers 10 and 11 were the key players on Pester\u2019s team. So the plan was to double-mark and prac\u00adti\u00adcally neutralize them. This plan paid off, leaving Uhlmann with several chances to score during the match which they used. 1:0 Marvin Schmid \u2013 2nd minute, a solo action 2:0 Marvin Schmid \u2013 a 40-meter cross from Thomas Glanz 3:0 Daniel Buss\u00admann \u2013 a dazzling goal combi\u00adna\u00adtion 4:0 Markus Tischer \u2013 long shot<\/p>\n

So, for the third time in a row, the Uhlmann team won the tour\u00adna\u00adment and happily accepted the winner\u2019s trophy from the hands of Dr. Silke Huster.<\/p>\n

Uhlmann Team:<\/strong>
\nKai Radnik (1), Michael Socher (3), Prof. Dr. Matthias Niemeyer (4), Thomas Glanz (5), Sebas\u00adtian Baur (6), Anton Ganser (7), Daniel Buss\u00admann (8), Marvin Schmid (10), Kevin Maier (11), Rein\u00adhard Laib (13), Markus Tischer (16), Michael M\u00fcller (18) Guest player: Daniel Pernak (19)<\/p>\n

 <\/p>\n\n<\/div>\n<\/div>\n

\n
<\/div>

Well posi\u00adtioned: the Uhlmann team<\/p><\/div>\n

<\/div>

Attack of the Osten\u00adfeld Allstars!<\/p><\/div>\n

<\/div>

Prof. Dr.-Ing. Matthias Niemayer scores 4:0 against Osten\u00adfelder Allstars.<\/p><\/div>\n

<\/div>

The Pester boys attack.<\/p><\/div>\n

<\/div>

Markus Tischer shoots from distance to win the tour\u00adna\u00adment 4:0.<\/p><\/div>\n

<\/div>

Award cere\u00admony with (from left to right) Rein\u00adhard Laib, Anton Ganser, Dr Silke Huster, Torsten Reeke, Thomas Pester<\/p><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Our customers get top pack\u00adaging machines from us. But occa\u00adsion\u00adally, they also get some\u00adthing else: a neat bag of top goals in the back of their net. At soccer events like the Rotten\u00addorf Cup, the Uhlmann team regu\u00adlarly shows what it\u2019s made of. [\u2026]<\/p>\n

Read More\u2026 from Customer service on the ball<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":2398,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"wp_typography_post_enhancements_disabled":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2396","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pactuell"],"acf":[],"_links":{"self":[{"href":"https:\/\/pactuell.com\/en\/wp-json\/wp\/v2\/posts\/2396","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pactuell.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pactuell.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pactuell.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/pactuell.com\/en\/wp-json\/wp\/v2\/comments?post=2396"}],"version-history":[{"count":4,"href":"https:\/\/pactuell.com\/en\/wp-json\/wp\/v2\/posts\/2396\/revisions"}],"predecessor-version":[{"id":2408,"href":"https:\/\/pactuell.com\/en\/wp-json\/wp\/v2\/posts\/2396\/revisions\/2408"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pactuell.com\/en\/wp-json\/wp\/v2\/media\/2398"}],"wp:attachment":[{"href":"https:\/\/pactuell.com\/en\/wp-json\/wp\/v2\/media?parent=2396"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pactuell.com\/en\/wp-json\/wp\/v2\/categories?post=2396"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pactuell.com\/en\/wp-json\/wp\/v2\/tags?post=2396"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}